Hello! How can we help you?
We value you as a customer. For faster assistance, here is a list of frequently asked questions that may provide immediate help:
What is your return policy?
We offer a product guarantee on all equipment for 30 days after receipt. It can be returned for any reason, for a full refund (excluding shipping). You will need to obtain a return authorization number (RA#) from our customer service staff by emailing your reason for returning to firstname.lastname@example.org.
To qualify for a refund, you must return the product within 30 days of the day you received the package.
If you return within this 30-day guarantee period, a refund will be applied to the payment you used when purchasing. If the return occurs after 30 days from the date of receipt, no refund will be issued.
When will my order ship?
Your order will be sent to the warehouse the following business day (Monday through Friday 9AM-2PM EST) after purchase. We then allow the warehouse 24-48 business hours to prepare the shipment. It will then take 3-5 business days for delivery once shipped.
How do I track my order?
We will email you shipping and tracking information once we receive it from the warehouse. If you do not receive an email, please check your junk or spam folder first. Call or email us if you are still unable to locate an email tracking with tracking information.
Do you ship internationally?
Yes, we ship internationally. You may select your country on the order page upon check out. We only charge for shipping the item. Any customs, duties and taxes are the customer’s responsibility. The reason we don’t charge customs, duties and taxes is because the rate changes daily so we would never know what amount to charge. Any charges that the destination country imposes on the shipment are the responsibility of the customer.
Can I change or cancel my order?
Our team tries to ship orders as quickly as possible. Because of this, we ask that you please make changes to your order within an hour of your original purchase, by phone or email. If it has been longer than an hour, we’ll look into the order and try to do what we can.
How do I change my email address or unsubscribe?
If you’d like stop receiving our emails, you can click the unsubscribe link located at the bottom of our emails you have received. You can also email us at email@example.com with your request to stop receiving emails or to change your email address.
Please keep in mind, our discounted promotions are only available to our subscribers – they are not currently available on our website.
Help! I’m having issues viewing your videos.
We suggest viewing all our videos on the internet search engine Google Chrome. We have found it has solved a lot of the video viewing issues. You can download it here for free:
Where are my bonus videos?
Your extras are actually available to you digitally. You may access them by using the following website…
Your username is your email address. Your password was sent with your order confirmation, but we can resend it to you upon request at firstname.lastname@example.org
Do you offer a PGA, Veteran or Senior discounts?
We are a smaller company and do not currently offer a discounts due to our already low prices. We are sorry for any disappointment or inconvenience caused.
Is the Bat Putter USGA approved?
We have officially been approved by the USGA on September 11th, 2017
I’m having issues with my Swing Caddie, Voice Caddie, G1 Watch – what should I do?
You may view the Voice Caddies website for frequently asked questions: (http://voicecaddie.com) or contact Voice Caddie directly by Phone: (888) 939-3978.
They cover all warranty issues with the Swing Caddie or Voice Caddie. You may also email email@example.com directly and they will be happy to assist you.
Still can’t find what you’re looking for?
Send us an e-mail or give us a call. We will respond to you as quickly as possible.
Monday – Friday 8:00 am – 6:00 pm EST